Refund & Cancellation Policy

At SRI VENKATESWARA RICE TRADERS, customer satisfaction is important to us.

1. Order Cancellation
Orders can be cancelled before dispatch confirmation.
Once the order is dispatched, cancellation may not be possible.
2. Refund Policy

Refunds may be provided only in the following cases:

Wrong product delivered
Damaged product received
Quantity mismatch

Approved refunds will be processed within 5–7 business days.

3. Non-Refundable Situations

Refunds will not be applicable for:

Change of customer preference after dispatch
Minor packaging variations
Delays caused by logistics or transportation
4. Return Process

Customers must contact us within 24 hours of receiving the order with:

Order details
Product photos (if damaged)
Issue description
5. Contact for Refunds

📞 8143758752

SRI VENKATESWARA RICE TRADERS
Kakinada, Andhra Pradesh – 533005